Shipping Policy

  • Same Day Delivery (On orders placed before 6pm, Within Dubai only).
  • Next Day Delivery.
  • You can also choose to pick up your order from our store located at Boxpark, Al Wasl Road, Dubai.
  • International orders will take up to 72 hours (subject to your local customs). We ship exclusively through DHL Express. If duties and taxes are imposed on your order, they are due at the checkout or at the time of the delivery. We are not responsible for any import taxes, duties, or other fees which may be incurred on your international order shipment.
  • You are welcome to visit our store any time to purchase your sneakers.

Exchange Policy

  • We are allowing within 3 days after the delivery for the item to be exchanged. Please note that we issue a refund only if the item you ordered is out of stock and we can no longer fulfill it.
  • We do not issue cash refunds.
  • You can make up to only one exchange.
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a receipt or proof of purchase. Please note that authenticity tags or stickers must be intact. If removed, the item will not comply with our exchange policy and will not be accepted.
  • To exchange an item, you can visit our store or you can send it back to us using your preferred courier. Please note that we will not cover any shipping fees for exchange requests.
  • Products purchased under any promotional offer or discounted scheme cannot be exchanged.
  • For accessories and figures, all sales are final.
  • For international orders, all orders are final. In an unlikely event if the shipment you have received is in a damaged condition or defective, please reach out to us at info@madkicks.com
  • Please do not hesitate to contact us should you require further clarification.

Returns

  • We are allowing within 3 days after the delivery for the item to be exchanged. Please note that we issue a refund only if the item you ordered is out of stock and we can no longer fulfill it.
  • We do not issue cash refunds.
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a receipt or proof of purchase. Please note that authenticity tags or stickers must be intact. If removed, the item will not comply with our exchange policy and will not be accepted.
  • To exchange an item, you can visit our store or you can send it back to us using your preferred courier. Please note that we will not cover any shipping fees for exchange requests.
  • Products purchased under any promotional offer or discounted scheme cannot exchanged.
  • For accessories and figures, all sales are final.
  • For international orders, all orders are final. In an unlikely event if the shipment you have received is in a damaged condition or defective, please reach out to us at info@madkicks.com.
  • Please do not hesitate to contact us should you require further clarification. We reserve the right to deny your request if the merchandise returned does not meet our return policy requirements. Feel free to contact us with any questions.

Cancellation

Our fulfillment process begins immediately after an order is received, so we are unable to accommodate cancellation requests. All confirmed orders will be subject to our standard return policy. In the event that an item becomes unavailable, Mad Kicks reserves the right to cancel your order or items within your order at any time. We will provide a full refund, back to your original form of payment. You will be notified via email of any orders or items we cannot fulfill and have refunded.